Policies

Payment

Payment must be received to secure your appointment for any training service. Private sessions must be used within 30 days of payment should a schedule change be required.

Refunds & Cancelations

There are no refunds or exchanges for training sessions or classes
Private training can be rescheduled with 24 hours notice prior to appointment. Less than 24 hours notice, the full fee is charged
No-show appointments are charged the full training fee

Class Registration

Pre-registration is required for all classes. There are no-drop in classes at this time. Your registration will be confirmed upon receiving payment and your registration waiver (unless on file). If you require assistance with registration, please contact us. By completing the registration process you agree that you have read and understand all Pawcademy policies and terms.

Health & Vaccine Requirements

For the safety of all dogs, any dog must be healthy and free from any infectious disease or parasite. Dogs who are ill or infected with parasites may not attend training or class until cleared by a veterinarian. We require all dogs to be up to date on vaccines, in accordance with their veterinarians advice before attending classes. Proof of vaccines may be requested at any time.

Female dogs in heat are not allowed to attend classes.

Dog & Handler Safety

Dogs must remain on leash at all times, unless instructed by a trainer. This includes in the parking lot and entering and exiting the building or training area.

Please do not allow your dog to approach other dogs. Not all dogs like to be approached on-leash and it helps to avoid unnecessary arousal during classes.

If your dog has issues with aggression or fear, please contact us before registering for a class, as a class may not be the most suitable situation for your dog. Private training is available, and this may be the better option for you and your dog.

Group Classes

Classes are non-transferable and non-refundable
Waivers are required to be submitted before the first class
You must attend the first week of classes.
It is recommended that you attend all class as we build on skills learnt from previous classes as the weeks progress.